Tangible differences make Burnham unique.
We know there are many insurance agencies and consulting firms that specialize in the field of employee benefits. It is often difficult to tell what makes one agency or firm substantially different from another. That’s why we are proud to walk you through a quick tour that summarizes many of the tangible things that we do differently. This is by no means a comprehensive list or a complete way to distill the character of our firm. It’s just one way to highlight a range of big and little differences that truly make all the difference in the world to our clients.
For each and every client, we start with a Goals Assessment.
Our specialized research methods, taking into account employee feedback and industry-specific benchmarking data, further inform the plan design process.
Our ongoing Stewardship Process involves a proactive checkpoint every 3-6 months to ensure your goals are being met.
While some brokers and consultants work exclusively with certain carriers and service providers, Burnham gives you the full range of plan choices based on your company’s specific needs.
We consider it a matter of integrity. We work for you and your employees, not for the insurance companies.
To save your company money and to arrive at the most appropriate benefit plan recommendations, we complement our professional expertise with an arsenal of research-based analyses, including:
- In-house actuarial and underwriting services
- Claims and utilization history analysis
- Predictive modeling
- Decision Master Warehouse cost/benefit software
- Industry-specific benchmarking data from multiple sources
- And more
Burnham’s client retention rate is 96% – eleven points higher than the industry average. We think this speaks volumes.
While other agencies are just now jumping on the bandwagon, Burnham has already made a science of helping our clients plan and implement wellness programs that truly make a difference for employees.
Using our proprietary 10-point Wellness Planning Tool, Burnham will develop a program that speaks to your company’s unique needs.
Our support for your benefits program extends beyond just serving your HR team. Burnham offers a toll-free help line for employees who need assistance with basic provider issues, referrals and claims. Our staff will even communicate with carriers on behalf of employees with more complex issues.
The Burnham Advocate Call Center is a standard service offered to all our clients at no charge.
We offer a truly unique suite of compliance tools and services to all clients, at no additional charge, including:
- Continual monitoring of legislative news databases for changes in regulations
- The Burnham Compliance Checklist, our proprietary tool for ensuring that your benefit plans and materials meet the latest regulatory requirements
- Free client access to MyWave™, a personalized website offering a wealth of valuable HR and benefits information
- Our newsletter highlighting recent legislative changes and industry trends, delivered right to your email inbox
It may seem like a small thing, but a tool like our Client Profile can make all the difference.
After procurement or renewal, we provide you with your own customized summary of all benefits, eligibility rules, rates, vendor contact information and more. We update your Client Profile whenever necessary so you always have current information at your fingertips.
It’s all about closing the loop.
Our benefits enrollment and administration platform saves time and improves efficiency while also helping to:
- Improve data accuracy
- Prevent overpayment of insurance premiums
- Facilitate compliance and reporting
For the ultimate in efficiency, our system can either integrate with your current payroll system, or you can use our integrated payroll service provider.
This is the gold standard of effective administration.
At Burnham, we are committed to helping the women and children of our community by providing assistance to such organizations as Insuring the Children, CHOC Children’s Hospital, and Mustard Seed Ranch.